BOOKING CONDITIONS AND CANCELLATION POLICY
TERMS AND CONDITIONS:
Depending on the selected rate (flexible or non-refundable), the total amount of the reservation will be requested within the period agreed in the corresponding rate, paid by the customer via bank transfer (reservations by email) or by credit card provided by the customer at the time of booking. reservation.
Minimum nights in rooms, suites and houses:
- 3 Nights low season
- 4 Nights high season
- 5 Nights July and August
Children:
0-2 years old: Babies free of charge
3 - 9+ years old: Children's extra bed 40€ per night
10 years old inclusive: Adult's extra bed 65€ per night
Reservations with children 3 - 9+ years old only available at the houses.
Booking conditions:
Flexible Rate: The payment of the reservation will be processes 7 days before check-in, using the credit card provided at the time of booking, maintaining the flexible rate criteria, the possibility of cancellation up to 48 hours before.
In the impossible of charge the amount of the reservation during the week prior to arrival, by credit card or by bank transfer accompanied by the respective proof to the email reservas@companhiadasculturas.com, the hotel will cancel the reservation.
The credit card can be used by the hotel to charge the value of the accommodation/reservation, services provided or planned to be provided, extra consumption during the stay at the hotel, penalties for cancellation or damage caused during the stay.
The hotel can always require the credit card upon check-in.
Check in time 15:00-20:00; for other times contact reception.
Non-refundable rate: The total payment of the reservation will be made at the time of booking using the credit card provided.
Cancellations after booking confirmation will be charged at 100%.
The credit card can be used by the hotel to charge the value of the accommodation/reservation, services provided or planned to be provided, extra consumption during the stay at the hotel, penalties for cancellation or damage caused during the stay.
The hotel can establish other conditions for reservations and cancellations in special programs or group reservations.
The hotel can always require the credit card upon check-in.
Check in time 15:00-20:00; for other times contact reception.
Booking changes: Any change to the booking regarding the number of people may imply changing the type of accommodation booked and paying the supplement associated with the booking change, subject to hotel availability. Any alteration of the reservation due to the inadequacy of the type of accommodation chosen in relation to the number of people will be subject to hotel availability and the payment of the supplement associated with the alteration of the reservation. Changes involving booking cancellations will be subject to the cancellation policy.
Change of reservation dates: Any change to the reservation regarding the number of nights and check-in and check-out dates, may imply changing the type of accommodation booked and paying the supplement associated with the change of reservation, such change being subject to the availability of the hotel. Changes involving reservation cancellations are subject to the cancellation policy.
Pets: Small dogs (up to 10kg), “well-trained", used to be in an environment with people and children, are allowed. Pets are not allowed to be in the restaurants and/or pools areas, in order to respect the comfort of other guests. CC does not provide beds or bowls for dogs, so we ask owners to bring all the material so that your animal feels at home with us.
Potentially dangerous dogs are not allowed
Price per night / dog - 15 euros