BOOKING CONDITIONS AND CANCELLATION POLICY
The hotel requires an advance payment to guarantee the reservation, paid by bank transfer or by credit card with the respective details of the customer [100% of total stay].
Please note that Companhia das Culturas' commercial name is "Francisco Manuel Palma Dias - Agricultura e Actividades Culturais, Lda.", and any charge will be made from an account with this name.
Minimum stay in houses: 3 nights
Minimum stay in room or suite: 2 nights
The guarantee of the reservation implies the payment of the amount indicated for that purpose, and should be proof of it to the contacts provided by the hotel.
The possible failure to charge the advance payment within the time specified by the hotel, may lead to the cancellation of the reservation without notice.
The credit card can be used by the hotel to charge the advance payment, the total value of the accommodation, services provided or future services, cancellation fees, or losses caused during the stay. The hotel can always ask for a credit card at check in.
Any change of reservation on the number of people may result in changing the type of accommodation booked and the additional payment associated with rebooking, getting such change subject to availability.
Any change of reservation by inadequate accommodation facilities chosen for the number of people will be subject to hotel availability and the additional payment associated with rebooking.
Changes requiring booking cancellations will be subject to cancellation policy.
Cancellations: If cancelled or modified within 3 days prior to the date of arrival [ no later than 3PM, local time ] the total amount of the reservation will be refund. If the cancellation or modification of the reservation occurs within 2 days prior to the arrival date, (maximum until 15:00, local time) the deposit amount paid will not be refunded. If you made the reservation directly with us, the amount is reversed in a VOUCHER that can be used until the end of the current year.
Pets: Small dogs (up to 10kg), “well-trained", used to be in an environment with people and children, are allowed. Pets are not allowed to be in the restaurants and/or pools areas, in order to respect the comfort of other guests. CC does not provide beds or bowls for dogs, so we ask owners to bring all the material so that your animal feels at home with us.
Potentially dangerous dogs are not allowed
Price per night / dog - 30 euros